Your data

Data Deletion

Effective 26 September 2026

1. How to request deletion

Send an email to:

support@air.aiexchange.ai

Use the subject line Data deletion request and, where possible, send the request from the email address associated with your UnionWell Software account.

If you contact us from a different email address, we may ask you to verify your identity or confirm the request through your account before processing the deletion.

2. What we delete

When a deletion request is approved, we will delete or anonymize personal information associated with your account where reasonably possible and where we are not required to retain it.

This may include:
- Your customer account
- Your contact information
- Your customer portal access
- Information you have submitted to the service

Some information may remain temporarily in backups or security logs and may be removed according to our normal retention procedures.

3. What we keep

We may retain information that we are legally required or permitted to keep, including certain financial, tax, accounting, transaction, fraud-prevention, or dispute-related records.

Where information must be retained, we will limit its use to the purposes for which it is retained and applicable legal requirements.

Payment information handled directly by our payment providers may also be subject to their own retention policies.

4. How long it takes

We will acknowledge your request and process it within a reasonable period, subject to identity verification, applicable law, and the complexity of the request.

If you have an active subscription, you may need to cancel the subscription before your account can be fully deleted. You may also ask us to cancel the subscription as part of your deletion request.

5. Contact

For questions about data deletion or your personal information, contact UnionWell Software at:

support@air.aiexchange.ai.