Legal

Privacy Policy

Effective 26 September 2026

1. Information we collect

We collect the information you give us when you subscribe or contact us:

• Your name and email address
• Your plan and billing history
• Messages you send to our support team

When you use our website or services, we may also collect certain technical information, such as your IP address, browser type, device information, pages visited, and information about how you interact with our services. This information may be used to operate, maintain, and secure our website and services.

2. How we use information

We may use information we collect to:

• Provide, operate, and maintain our services
• Create and manage customer accounts
• Process subscriptions and payments
• Provide customer support
• Send service-related communications
• Maintain security and prevent misuse
• Monitor and improve our website and services
• Comply with applicable legal obligations

We do not sell personal information for monetary consideration.

3. Payments

Payments may be processed by third-party payment providers. When you make a payment, payment information may be transmitted directly to the applicable payment provider and handled according to that provider's privacy policy.

UnionWell Software does not intend to store complete payment card numbers on its own servers.

4. Service providers

We may use trusted third-party service providers to help operate our website and services, including providers for hosting, email, analytics, customer support, authentication, and payment processing.

These providers may process information on our behalf as necessary to provide their services to us, subject to their applicable terms and privacy practices.

5. Retention and security

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, or regulatory requirements.

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information can be guaranteed to be completely secure.

6. Your rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to access, correct, export, delete, or restrict certain uses of your information.

To make a privacy request, contact us using the contact information provided below. We may need to verify your identity before completing certain requests.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or applicable legal requirements.

When we make changes, we will update the effective date shown at the top of this policy. Where appropriate, we may also provide additional notice of significant changes.

8. Contact

If you have a question about this Privacy Policy or would like to make a privacy-related request, please contact UnionWell Software at:

support@air.aiexchange.ai.