Legal

Terms of Service

Effective 26 September 2026

1. The service

UnionWell Software provides software designed to help businesses manage and automate sales activities, including lead engagement, sales workflows, follow-up processes, and related customer interactions.

The features and capabilities available to you depend on the plan you subscribe to and may change as the service develops.

2. Your account

You are responsible for providing accurate account information and for keeping your account credentials and access methods secure.

If your account uses email-based sign-in or authentication links, you are responsible for maintaining control of the email account associated with your UnionWell account.

You must notify us promptly if you believe your account has been accessed without authorization.

3. Subscriptions and billing

Subscription plans are billed according to the pricing and billing terms displayed when you subscribe.

Payment processing may be handled by a third-party payment provider. Applicable taxes or other charges may be added where required by law.

We may change subscription prices for future billing periods. Where required, we will provide notice before a price change takes effect.

4. Cancellation

You may cancel your subscription through the available account or customer-support options.

Unless otherwise stated for your plan or required by applicable law, cancellation takes effect at the end of the billing period that you have already paid for.

Fees already paid are generally non-refundable except where a refund is required by law or expressly provided under the applicable plan terms.

5. Acceptable use

You may use UnionWell Software only for lawful business purposes and in accordance with these Terms.

You must not:
- Use the service for unlawful, fraudulent, deceptive, or abusive activities
- Send spam or other unauthorized communications
- Attempt to gain unauthorized access to accounts, systems, or data
- Interfere with or disrupt the operation or security of the service
- Upload or transmit malicious code
- Use the service in a way that violates applicable laws or third-party rights
- Attempt to circumvent usage limits, security controls, or other service restrictions

6. Your content

You retain ownership of the information, materials, and other content you submit to UnionWell Software.

You grant UnionWell Software the limited rights necessary to host, process, transmit, and otherwise handle that content solely to provide, maintain, secure, and improve the services, subject to our Privacy Policy and these Terms.

You are responsible for ensuring that you have the necessary rights and permissions to provide content to the service and that your use of that content complies with applicable laws.

7. Availability and changes

We work to keep UnionWell Software reliable, secure, and available, but we do not guarantee that the service will always be uninterrupted, error-free, or available at all times.

We may maintain, update, modify, suspend, or discontinue features of the service from time to time.

Where practical, we will provide notice of material changes that significantly affect the service.

8. Limitation of liability

To the maximum extent permitted by applicable law, UnionWell Software will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the service.

To the extent permitted by law, our total liability for claims arising from or related to the service will not exceed the amount you paid to UnionWell Software for the service during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

9. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable legal requirements.

When we make changes, we will update the effective date at the top of this page. Where appropriate, we may also notify customers of material changes before they take effect.

Your continued use of the service after updated terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

10. Contact

If you have questions about these Terms of Service, please contact UnionWell Software at:

support@air.aiexchange.ai.